Senior SMB Account Exec, DACH — AI-Powered SaaS Growth

Zendesk, Inc.; Dublin; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Zendesk, Inc. is hiring a Senior SMB Account Executive in an AI-driven, SaaS-focused role. The position supports a hybrid work model with global offices and optional remote work, targeting SMB customers and driving revenue growth through AI-enabled strategies.

The role requires 2+ years of B2B SaaS sales, strong relationship-building, and competency in AI-driven conversations. Fluency in German is required, and travel is expected as needed.

Qualifications

• 2+ years of B2B SaaS sales or solution engineering experience.
• Proven ability to expand relationships across customer levels.
• Strong technical aptitude for AI product architecture and integrations.
• Experience closing deals using AI-assisted and traditional methods.
• Organizational skills with high-volume opportunities and CRM forecasting (Salesforce).
• Entrepreneurial, collaborative mindset with focus on AI trends.
• Excellent communication, presentation, and negotiation abilities.
• Experience building territory/account plans with Salesforce, Outreach, and Clari.
• BA/BS degree or equivalent experience.
• Willingness to travel as needed.
• German speaker (native level).

Responsibilities

• Drive top-line revenue by acquiring new SMB customers using AI-powered strategies.
• Nurture relationships to ensure high satisfaction and retention with personalized outreach.
• Lead complex sales cycles using AI insights and customer data to tailor solutions.
• Co-create AI transformation roadmaps with measurable KPIs for clients.
• Develop ROI and value cases to inform procurement decisions and upsell opportunities.
• Conduct consultative discussions on AI product architecture with cross-functional teams.
• Identify cross-sell and upsell opportunities to maximize revenue.
• Maintain a robust Salesforce pipeline with weekly, monthly, and quarterly forecasts.

Skills

B2B SaaS sales

Relationship building

AI-enabled selling

Sales forecasting

German language

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is hiring a Senior SMB Account Executive in an AI-driven, SaaS-focused role. The position supports a hybrid work model with global offices and optional remote work, targeting SMB customers and driving revenue growth through AI-enabled strategies.

The role requires 2+ years of B2B SaaS sales, strong relationship-building, and competency in AI-driven conversations. Fluency in German is required, and travel is expected as needed.