Senior Salesforce Success Manager - German & English

Leadout Capital; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Leadout Capital is seeking a Senior Success Manager with deep Salesforce knowledge to partner with customers across Clouds and industries in Ireland. You will guide customers toward value realization through governance, adoption plans, and executive engagement.

The role requires 7-10 years of relevant experience, strong consulting skills, and fluency in German and English. You will collaborate with Salesforce executives and account teams to ensure successful outcomes.

Qualifications

• 7-10 years of relevant industry experience.
• In-depth knowledge in one or more LoBs, a specific cloud or industry.
• Strong consulting skills and proven results as a trusted advisor.
• Ability to drive executive-level conversations and handle objections.
• Fluency in German and English is required for this opportunity.

Responsibilities

• Use Customer Success Methodology to understand goals and accelerate value.
• Develop knowledge of customers' Salesforce implementation across Clouds.
• Guide customers on organizational strategy, governance and change processes.
• Demonstrate Salesforce product knowledge applied to customer priorities and roadmap.
• Identify risks and collaborate on risk mitigation with the account team.
• Create an adoption path with current vs. target state and timelines.
• Deliver business value by addressing customers' key challenges and growth potential.
• Cultivate executive relationships with IT and business sponsors and decision-makers.
• Collaborate with Salesforce Executives to network within accounts and advance goals.
• Recommend additional Salesforce services and advisory experts when needed.
• Communicate product changes, outages, end-of-life, and other updates.

Skills

Consulting skills

C-level communication

Industry domain knowledge

Education

Degree or equivalent experience

Tools

Salesforce knowledge

Job description

Leadout Capital is seeking a Senior Success Manager with deep Salesforce knowledge to partner with customers across Clouds and industries in Ireland. You will guide customers toward value realization through governance, adoption plans, and executive engagement.

The role requires 7-10 years of relevant experience, strong consulting skills, and fluency in German and English. You will collaborate with Salesforce executives and account teams to ensure successful outcomes.