Senior IT Field Technician: Hardware & Remote Support

PE Global (UK); Ireland; On-site; EUR 30,000 - 45,000; Full time

Job summary

A well-established IT solutions firm in Ireland is seeking a Senior IT Hardware Technician to provide technical support and resolve issues related to IT equipment. You will troubleshoot and maintain various hardware such as printers and laptops, and support clients both onsite and remotely. Ideal candidates should have strong knowledge of operating systems and excellent communication skills. Join a dynamic team committed to exceptional client service in a professional environment.

Qualifications

• Relevant work experience is essential.
• Strong knowledge of Windows and Mac operating systems.
• Proven experience working in a helpdesk or technical support role.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues.
• Conduct onsite visits to clients maintaining professionalism.

Skills

Technical support

Troubleshooting

Client interaction

Documentation

Remote support

Education

Bachelor’s degree in Information Technology or related field

Industry certifications (CompTIA A+, Network+)

Tools

Windows OS

Mac OS

Remote desktop tools

Job description

A well-established IT solutions firm in Ireland is seeking a Senior IT Hardware Technician to provide technical support and resolve issues related to IT equipment. You will troubleshoot and maintain various hardware such as printers and laptops, and support clients both onsite and remotely. Ideal candidates should have strong knowledge of operating systems and excellent communication skills. Join a dynamic team committed to exceptional client service in a professional environment.