Senior IT Field Engineer — 2nd-Line Support Specialist

TTEC; Cork; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Pension after 3 months

Life insurance 3x salary

Income protection

Training: CBT Nuggets

Job summary

T-Tech is seeking an IT Field Engineer to support our key client in Cork. You will act as the 2nd line responder, taking ownership of incidents and delivering timely resolutions.

You will troubleshoot hardware, software, networks and servers, document all incidents and solutions, and work closely with the client's IT team to drive improvements and ensure service excellence. This role offers exposure to latest technologies, a fast-paced environment, and opportunities for career progression within

Qualifications

• 2nd line support experience in fast-paced environments.
• Proficient knowledge of IT systems: hardware, software, networks, servers.
• Strong analytical and problem-solving skills under pressure.
• Excellent communication with clients and team members.
• Ability to manage multiple tasks and meet deadlines.
• ITIL/CompTIA or Microsoft certifications are desirable.

Responsibilities

• Provide 2nd line support and own incident resolutions.
• Troubleshoot networks, servers, applications and peripherals.
• Build relationships with client's IT team for collaboration.
• Document incidents, solutions and best practices.
• Identify opportunities to improve service delivery.

Skills

2nd line support

IT systems knowledge

Analytical skills

Communication skills

Task prioritization

IT certifications

Tools

ITIL

CompTIA

Microsoft Certifications

Job description

T-Tech is seeking an IT Field Engineer to support our key client in Cork. You will act as the 2nd line responder, taking ownership of incidents and delivering timely resolutions.

You will troubleshoot hardware, software, networks and servers, document all incidents and solutions, and work closely with the client's IT team to drive improvements and ensure service excellence. This role offers exposure to latest technologies, a fast-paced environment, and opportunities for career progression within