Information Technology Support Technician

Randstad Digital; Cork; On-site; EUR 35,000 - 52,000; Full time

Job summary

Randstad Digital in Cork is seeking an IT Support Technician to join our team, accommodating both junior (2 years) and senior (4–6 years) IT support profiles. You will handle desktops, laptops, Windows endpoints, and Microsoft 365, providing both remote and on-site support as needed.

You’ll partner with internal teams and vendors to resolve incidents, manage ServiceNow queues, and mentor newer technicians while maintaining security and compliance across environments.

Qualifications

• Strong customer-service orientation.
• Ability to work effectively with end users, peers, senior leaders, administrators, vendors, and cross-functional IT teams.
• Experience configuring, supporting, and troubleshooting Windows endpoints in an Active Directory and enterprise endpoint-management environment.
• Can support Microsoft 365 applications, collaboration tools, web-based applications, and business productivity software.
• Able to support Outlook and Exchange functionality, including permissions, views, calendar sharing, email rules, profile configuration, and data migration.
• Basic LAN/WAN hardware and administration.
• Enterprise ticketing systems, preferably ServiceNow, including incident/request documentation, prioritization, escalation, and queue management.

Responsibilities

• Own and monitor ServiceNow ticket queues.
• Serve as a senior escalation point for complex deskside issues.
• Manage escalated or high-impact incidents from intake through resolution, ensuring clear communication, accurate documentation, appropriate prioritization, and timely updates to users, leadership, and support partners.
• Respond to Deskside incidents, service requests, Teams messages, emails, and in-person support needs.
• Maintain, upgrade, and triage user systems, office productivity equipment, desktops, laptops, printers, scanners, copiers, mobile devices, peripherals, Windows operating systems, Microsoft 365, and business-critical applications.
• Coordinate with Service Desk, Endpoint Engineering, Infrastructure, Security, Asset Management, and vendor teams.
• Develop, maintain, and improve desktop support procedures.
• Support onboarding, mentoring, and knowledge transfer for new or less-experienced technicians.
• Provide remote hands support for other IT departments, including infrastructure, networking, security, collaboration, and endpoint teams, while following change, security, confidentiality, and compliance requirements.

Skills

Customer service

End-user support

Windows troubleshooting

Microsoft 365

Active Directory

Problem solving

Vendor coordination

Tools

ServiceNow

Job description

My global client is looking for an IT Support Technician to join their team based in Cork. We are looking for both junior (2 years exp) and more senior IT support individuals (4-6 years exp)

Support includes desktops, laptops, operating systems, business applications, Microsoft 365, and related peripherals. Act as a primary IT support resource for the assigned area, partnering with internal teams and hardware/software vendors to provide break/fix support, problem resolution, remote-hands assistance, and onsite support for other IT departments.

• Strong customer-service orientation
• Ability to work effectively with end users, peers, senior leaders, administrators, vendors, and cross-functional IT teams.
• Experience configuring, supporting, and troubleshooting Windows endpoints in an Active Directory and enterprise endpoint-management environment.
• Can Support Microsoft 365 applications, collaboration tools, web-based applications, and business productivity software.
• Able to support Outlook and Exchange functionality, including permissions, views, calendar sharing, email rules, profile configuration, and data migration.
• Basic LAN/WAN hardware and administration.
• Enterprise ticketing systems, preferably ServiceNow, including incident/request documentation, prioritization, escalation, and queue management.

Typical Tasks

• Own and monitor ServiceNow ticket queues
• Serve as a senior escalation point for complex deskside issues,
• Manage escalated or high-impact incidents from intake through resolution, ensuring clear communication, accurate documentation, appropriate prioritization, and timely updates to users, leadership, and support partners.
• Respond to Deskside incidents, service requests, Teams messages, emails, and in-person support needs
• Maintain, upgrade, and triage user systems, office productivity equipment, desktops, laptops, printers, scanners, copiers, mobile devices, peripherals, Windows operating systems, Microsoft 365, and business-critical applications.
• Coordinate with Service Desk, Endpoint Engineering, Infrastructure, Security, Asset Management, and vendor teams
• Develop, maintain, and improve desktop support procedures
• Support onboarding, mentoring, and knowledge transfer for new or less-experienced technicians
• Provide remote hands support for other IT departments, including infrastructure, networking, security, collaboration, and endpoint teams, while following change, security, confidentiality, and compliance requirements.