Onsite IT & AV Field Technician I

Astreya; Dublin; On-site; EUR 21,000 - 30,000; Full time

Job summary

Astreya is seeking a Field Services Technician I in Ireland to deliver onsite and remote end-user support, perform workstation setups, imaging, and asset management, and maintain ticket documentation in ServiceNow.

You will troubleshoot hardware/software, manage AV/conferencing equipment, and follow SOPs while upholding client guidelines. This entry-level role requires a high school diploma and offers growth through IT certifications.

Qualifications

• Onsite and remote end-user support for desktops, laptops, peripherals and mobile devices.
• Basic imaging, deployment and device provisioning per SOPs.
• Familiarity with ITSM platforms and asset management processes.

Responsibilities

• Provide onsite and remote end-user support for devices and software.
• Receive, document, and close IT requests; prioritize by urgency.
• Assist with workstation deployments and imaging tasks.
• Maintain asset labeling, tracking and inventory checks.
• Set up and troubleshoot AV equipment for meetings and events.
• Follow SOPs and document resolutions and escalations.
• Communicate clearly with users and uphold service quality.

Skills

End-user support

Ticketing basics

Hardware troubleshooting

Imaging/Deployment

AV/Conference tech

Inventory management

ITSM familiarity

MDM concepts

Education

High School Diploma or GED

Enrollment in IT-related coursework

Entry-level IT certifications

Tools

ServiceNow

Jira

SCCM/JAMF/MDT

IT asset tracking tools

Job description

Astreya is seeking a Field Services Technician I in Ireland to deliver onsite and remote end-user support, perform workstation setups, imaging, and asset management, and maintain ticket documentation in ServiceNow.

You will troubleshoot hardware/software, manage AV/conferencing equipment, and follow SOPs while upholding client guidelines. This entry-level role requires a high school diploma and offers growth through IT certifications.