Desktop Support Engineer - Remote & On‑Site (Dublin)

TP; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Teleperformance Ireland is seeking a Desktop Support Engineer to deliver on-site and remote support for desktop and laptop hardware, software, and related IT services. The role supports employees across the Dublin area and may involve travel between sites.

Responsibilities include ticket management, incident triage, software deployment, and ensuring compliance with security policies. Strong communication and problem-solving skills are essential, with a proactive approach to workload and customer

Qualifications

• Experience in desktop support and IT helpdesk roles.
• Ability to attain required security clearances (CTC/SC).
• Strong customer-facing skills and professional communication.

Responsibilities

• Provide on-site and remote desktop support for hardware and software issues.
• Manage tickets and SLAs; assist other IT teams as needed.
• Support and triage incidents impacting business productivity and client KPIs.

Skills

Customer service

Problem solving

Communication skills

Team player

Attention to detail

Time management

Education

IT-related qualification

MS Office proficiency

Tools

Windows 10/11

VDI

MECM

Group Policy

O365

Job description

Teleperformance Ireland is seeking a Desktop Support Engineer to deliver on-site and remote support for desktop and laptop hardware, software, and related IT services. The role supports employees across the Dublin area and may involve travel between sites.

Responsibilities include ticket management, incident triage, software deployment, and ensuring compliance with security policies. Strong communication and problem-solving skills are essential, with a proactive approach to workload and customer