Duty Manager: Lead Guest Experience & Hotel Ops

Harbour Hotel Galway City; Galway; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Training opportunities

Employee recognition initiatives

Job summary

Harbour Hotel Galway invites applications for an experienced Duty Manager to join our management team. This role is ideal for hospitality professionals who thrive in a fast-paced environment and aspire to lead by example while delivering exceptional guest experiences.

You will oversee daily operations, support Front Office, F&B and Accommodation, supervise teams, handle guest queries, and ensure health and safety standards.

Qualifications

• Experience in a Duty Manager, Supervisor or similar leadership role in hospitality.
• Excellent communication and people management skills.
• Proactive, hands-on approach with a passion for guest service.

Responsibilities

• Oversee day-to-day hotel operations to maintain high service standards.
• Support and supervise Front Office, Food & Beverage and Accommodation.
• Lead and motivate teams to deliver outstanding guest service.
• Handle guest queries and complaints professionally and efficiently.
• Ensure health and safety policies and procedures are followed.
• Collaborate with Hotel Manager to achieve operational objectives.
• Take responsibility for the hotel during assigned shifts.

Skills

Leadership

Communication

Organisational skills

Interpersonal skills

Hospitality experience

Job description

Harbour Hotel Galway invites applications for an experienced Duty Manager to join our management team. This role is ideal for hospitality professionals who thrive in a fast-paced environment and aspire to lead by example while delivering exceptional guest experiences.

You will oversee daily operations, support Front Office, F&B and Accommodation, supervise teams, handle guest queries, and ensure health and safety standards.