Hotel Operations & Guest Experience Leader

Jomivic Consulting; Galway; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional development

Supportive work environment

Job summary

Jomivic Consulting is seeking an experienced Hotel Operations Manager to oversee day-to-day hotel performance across Galway. You will coordinate frontline and support teams, ensuring guest satisfaction and operational excellence in a busy hospitality group.

The role requires proven supervisory experience, strong leadership, and excellent communication. You will manage budgets, training, and compliance while driving improvements, guest service, and team morale.

Qualifications

• Proven experience in a supervisory or managerial role within hospitality.
• Strong understanding of hotel operations and guest service principles.
• Excellent leadership and team management skills.

Responsibilities

• Oversee the overall management and coordination of hotel operations.
• Supervise department managers to ensure service excellence.
• Handle guest inquiries, complaints and feedback professionally.
• Monitor staff performance and conduct training and evaluations.
• Ensure compliance with hotel policies and standards.
• Manage inventory, budgets and financial records.
• Assist in developing strategies to enhance guest satisfaction and efficiency.
• Conduct regular property inspections for cleanliness, safety and upkeep.
• Foster a positive, collaborative work environment.

Skills

Supervisory experience

Leadership

Guest service

Communication

Problem-solving

Budgeting

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Jomivic Consulting is seeking an experienced Hotel Operations Manager to oversee day-to-day hotel performance across Galway. You will coordinate frontline and support teams, ensuring guest satisfaction and operational excellence in a busy hospitality group.

The role requires proven supervisory experience, strong leadership, and excellent communication. You will manage budgets, training, and compliance while driving improvements, guest service, and team morale.