Senior Client Services Leader – Investor Services (Hybrid)

Citi; Dublin; Hybrid; EUR 86,000 - 128,000; Full time

Job summary

Citi Dublin seeks an experienced Manager to lead a Dublin-based Client Service Team within CitiService Investor Services Operations. You will drive leadership and strategic direction for the Dublin group, managing senior client relationships and influencing change across products and operations.

You will lead a team delivering scalable, high-quality client service, with a focus on risk management, cross-functional collaboration and continuous improvement to meet evolving client needs in EMEA and

Qualifications

• Bachelor's degree or equivalent in Finance, Accounting, Math or Management preferred.
• Significant management experience in global financial institutions, preferably in Custody Operations.
• Proven experience delivering service excellence and managing relationships with large global clients.
• Proven track record of driving change through data-led insights and cross-functional teamwork.
• Exceptional communication and presentation skills, capable of leading senior client and senior internal stakeholder meetings.

Responsibilities

• Manage a group of client service professionals servicing key Investor Services clients.
• Provide opportunities for staff to develop their servicing skills and knowledge of client needs, while keeping the team motivated to deliver high service levels.
• Drive Citi's Leadership standards across the group and foster a high-performing culture among staff.
• Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Tax, Third-Party Lending).
• Manage client inquiries, ensuring timely responses and escalation of critical issues.
• Partner with other groups to drive and influence change, and design future target operating model as CitiService grows in EMEA.
• Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues.
• Apply robust risk assessment, safeguarding Citigroup, clients, and assets; ensure compliance with laws, regulations, and policy.

Skills

Client service leadership

Change management

Communication skills

Stakeholder management

Leadership

Education

Bachelor's degree or equivalent

Job description

Citi Dublin seeks an experienced Manager to lead a Dublin-based Client Service Team within CitiService Investor Services Operations. You will drive leadership and strategic direction for the Dublin group, managing senior client relationships and influencing change across products and operations.

You will lead a team delivering scalable, high-quality client service, with a focus on risk management, cross-functional collaboration and continuous improvement to meet evolving client needs in EMEA and