CitiService Customer Service Sr Manager

Citigroup Inc.; Dublin; Hybrid; EUR 86.000 - 128.000; Vollzeit

Benefits dieser Stelle

Hybrid work model (up to 2 days at ?me

Competitive base salary

Zusammenfassung

Citi Dublin is seeking an experienced Senior Manager to lead a Dublin-based CitiService Investor Services Client Service Team. You will guide staff, manage senior client relationships, and drive a future operating model across EMEA and globally.

The role requires a track record of leading global client services, strong communication, and proven ability to influence change while ensuring risk and compliance standards are met. Hybrid work with salary range provided.

Qualifikationen

• Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred).
• Significant management experience in global financial institutions, preferably in Custody Operations.
• Proven service-excellence and client relationship experience with large global clients.
• Proven track record driving change through data-led insights and cross-functional teamwork.
• Excellent communication and presentation skills for senior client & internal stakeholders.
• Ability to connect diverse issues and analyze complex problems thematically.
• Strong leadership to build robust partnerships with other teams.
• Ability to operate effectively in evolving target operating models.

Aufgaben

• Manage a group of client service professionals servicing key Investor Services clients.
• Provide opportunities for staff to develop servicing skills and client knowledge while maintaining high service levels.
• Drive Citi's Leadership standards and foster a high-performing culture.
• Possess knowledge of Custody products (Settlements, Asset Servicing, Cash/FX, Tax).
• Manage client inquiries, ensure timely responses, escalate critical issues.
• Partner with other groups to drive change and design future target operating model.
• Provide in-depth analysis to define root causes and develop innovative solutions for recurring issues.
• Support strategic initiatives aligned with CitiService and risk management practices.

Kenntnisse

Team leadership

Stakeholder management

Data-driven decisions

Change management

Communication

Client relationship mgmt

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

## CitiService Customer Service Sr ManagerApply: Hybrid: Dublin Ireland: Full time: Posted Today: 261001791**About Investor Services**Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products, including Custody, Funds and Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services. **Team and Role Overview:** We are seeking an experienced and client-focused Manager to lead a Dublin based Client Service Team within CitiService Investor Services Operations. This individual will be responsible for the leadership and strategic direction of the CitiService team in Dublin, as well as directly managing senior client relationships. The successful candidate will be adept at managing through and influencing change, as CitiService is an evolving team focused on facilitating efficient, scalable operational services across all products within Investor Services. This role requires a strong ability to drive and influence change, advocate for client needs, and contribute to the future success of CitiService within EMEA but also globally. **Responsibilities:*** Manage a group of client service professionals servicing key Investor Services clients.* Provide opportunities for staff to develop their servicing skills and knowledge of client needs, while the team remains motivated to provide a high level of service. Provide continuous guidance and direction in relation to skillset requirements to ensure service excellence.* Drive Citi's Leadership standards across the group and foster a high-performing culture among staff.* Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Tax, Third-Party Lending).* Manage client inquiries, ensuring timely responses and the escalation of critical issues.* Partner with other groups to drive and influence change, and to design the future target operating model as CitiService continues to grow in EMEA.* Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues. Participate in and support strategic initiatives aligned with CitiService.* Apply robust risk assessment, safeguarding Citigroup, clients, and assets. Ensure compliance with laws, regulations, and company policy; exercising sound ethical judgment. Proactively escalate, manage, and transparently report control issues, fostering accountability. **Qualifications:*** Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred).* Significant management experience working for global financial institutions, preferably in Custody Operations.* Proven experience in delivering service excellence and managing relationships with large global clients.* Proven track record of driving change through data-led insights and cross-functional teamwork to deliver large-scale projects.* Exceptional communication and presentation skills, capable of leading senior client and senior internal stakeholder meetings.* Ability to connect diverse issues and broader topics to thematically analyze and solve complex problems.* Effective leadership skills with a strong ability to develop robust partnerships with other teams.* Demonstrated ability to operate successfully and contribute effectively in an evolving new structure and target operating model. **What we can offer you:** By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** ------------------------------------------------------## **Job Family Group:**Customer Service------------------------------------------------------## **Job Family:**Institutional Customer Service------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location Full Time Salary Range:**85 600,00 € - 128 400,00 €------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.*