Salesforce Success Coach & Adoption Architect

Leadout Capital; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Leadout Capital is seeking a Success Guide to proactively coach customers in adopting Salesforce products and improving adoption metrics. The role focuses on 1:1 coaching, expert guidance, and rapid value realization within Premier and Signature accounts.

Ideal candidates will bring 3+ years of customer-success experience and fluency in Italian or German, with strong communication and presentation skills for executive audiences.

Qualifications

• 3+ years of relevant experience in customer success or similar roles.
• Ability to quickly learn new technologies.
• Consultative and customer-focused engagement style.
• Ability to navigate, escalate, and lead complex customer requests.
• Demonstrated ability to communicate, present and influence credibly with diverse audiences.
• Ability to prioritize, multi-task, and work under pressure.
• Fluent in Italian or German.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption.
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements.
• Become an expert in Salesforce products and related solutions.
• Help customers consistently achieve their business outcomes.
• Generate positive feedback from customers and internal teams.
• Show continued professional growth and development.

Skills

3+ yrs relevant experience

Learn new technologies quickly

Consultative and customer-focused

Escalate and lead complex requests

Excellent communication and present

Fluent in Italian or German

Education

Salesforce Advanced Administrator Certification

Platform App Builder Certification

Sales Cloud Consultant Certification

Tools

Salesforce platform familiarity

Job description

Leadout Capital is seeking a Success Guide to proactively coach customers in adopting Salesforce products and improving adoption metrics. The role focuses on 1:1 coaching, expert guidance, and rapid value realization within Premier and Signature accounts.

Ideal candidates will bring 3+ years of customer-success experience and fluency in Italian or German, with strong communication and presentation skills for executive audiences.