Salesforce Success & Adoption Lead

Salesforce; Ireland; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off

Job summary

Salesforce in Ireland seeks a seasoned Customer Success professional to lead adoption, governance, and strategic alignment with client goals. You will map Salesforce capabilities to business priorities across Clouds, work with executives to drive value, and guide organizational change to accelerate outcomes.

Ideal candidates will have 7-10 years of relevant experience, strong Trusted Advisor skills, and fluency in both business and technical conversations.

Qualifications

• 7-10 years of relevant industry experience preferred.
• Strong consulting and Trusted Advisor capabilities.

Responsibilities

• Use our Customer Success Methodology to understand goals and provide recommendations to accelerate business and technology objectives.
• Develop knowledge of customers’ Salesforce implementation and evangelize Salesforce across Clouds.
• Guide customers on organizational strategy, governance, and change management processes based on needs.
• Demonstrate Salesforce product knowledge by mapping platform features to customer priorities and roadmap.
• Identify risks to achieving business goals and coordinate risk mitigation with the account team.
• Develop and implement a comprehensive adoption path with current state, target state, and timeline.
• Build executive-level relationships with IT and business leaders to reinforce partnership.
• Collaborate with account teams and Salesforce Executives to network within accounts from executive level down.

Job description

Salesforce in Ireland seeks a seasoned Customer Success professional to lead adoption, governance, and strategic alignment with client goals. You will map Salesforce capabilities to business priorities across Clouds, work with executives to drive value, and guide organizational change to accelerate outcomes.

Ideal candidates will have 7-10 years of relevant experience, strong Trusted Advisor skills, and fluency in both business and technical conversations.