Success Guide - German or Italian speaker

Leadout Capital; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Leadout Capital is seeking a Success Guide to proactively coach customers in adopting Salesforce products and improving adoption metrics. The role focuses on 1:1 coaching, expert guidance, and rapid value realization within Premier and Signature accounts.

Ideal candidates will bring 3+ years of customer-success experience and fluency in Italian or German, with strong communication and presentation skills for executive audiences.

Qualifications

• 3+ years of relevant experience in customer success or similar roles.
• Ability to quickly learn new technologies.
• Consultative and customer-focused engagement style.
• Ability to navigate, escalate, and lead complex customer requests.
• Demonstrated ability to communicate, present and influence credibly with diverse audiences.
• Ability to prioritize, multi-task, and work under pressure.
• Fluent in Italian or German.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption.
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements.
• Become an expert in Salesforce products and related solutions.
• Help customers consistently achieve their business outcomes.
• Generate positive feedback from customers and internal teams.
• Show continued professional growth and development.

Skills

3+ yrs relevant experience

Learn new technologies quickly

Consultative and customer-focused

Escalate and lead complex requests

Excellent communication and present

Fluent in Italian or German

Education

Salesforce Advanced Administrator Certification

Platform App Builder Certification

Sales Cloud Consultant Certification

Tools

Salesforce platform familiarity

Job description

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. The ideal Success Guide is organized, agile, and passionate about Product Education. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Sales Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

Required Qualifications & Skills

• 3+ yrs relevant experience
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach and engagement style
• Ability to navigate, **escalate**, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
• Fluent in Italian or German

Preferred Qualifications & Skills

• Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an Asset
• Familiarity with the Salesforce platform

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Salesforce Advanced Administrator, Platform App Builder and Sales Cloud Consultant Certification within the first 90 days of hire.

Expectation for candidate to enable and deliver on advanced topics such as Territory Planning, Maps and Platform related topics.