Sales Coordinator

Macfarlane Packaging; Munster; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Pension

Life assurance

Wellbeing program

Training opportunities

Employee discounts

Job summary

Macfarlane Packaging in Rathcoole, Co. Dublin, is seeking a Sales Coordinator to support the External Sales Representative and keep customer orders moving smoothly. You will manage inquiries, quotations, and order progression while delivering exceptional service.

This role focuses on growing existing accounts through upselling, proactive outreach, and strong relationship management. The successful candidate will leverage Microsoft Dynamics and other CRM tools, thrive in a fast-paced environment,

Qualifications

• At least 12 months' experience in a sales coordination, sales administration or customer support role.
• Experience handling customer enquiries and making outbound calls within a busy telephone-based environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• A friendly, professional and customer-focused approach.
• Confidence working independently as well as collaboratively within a team.
• The ability to adapt to changing priorities and identify practical solutions.
• A dynamic, forward-thinking attitude with a genuine desire to learn and develop.
• Commercial awareness and the ambition to contribute towards sales growth.
• Good IT skills, including Microsoft Office. Experience using Microsoft Dynamics or another CRM system would be advantageous.
• Previous experience within packaging, manufacturing or distribution would be beneficial, although not essential.

Responsibilities

• You’ll play a pivotal role in underpinning our sales success, acting as first point of contact for customer accounts.
• You’ll manage day-to-day administration, process customer orders, prepare and follow up quotations, and help reactivate lapsed accounts.
• Identify opportunities to grow existing business through upselling and cross-selling.
• Take a proactive approach to outbound calls, engaging with existing and prospective customers to generate new opportunities.
• Build lasting customer relationships through responsive communication and a solution-focused approach.

Skills

Sales coordination

Customer support

Outbound calls

Communication skills

Teamwork

Tools

Microsoft Dynamics

Job description

Sales Coordinator – Rathcoole (Greenogue Industrial Estate)

Join a market leader and support our dynamic sales team

• Salary: €38,050 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters – our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you’re eager to support a top-performing team and develop your skills in sales administration, read on…

Your Role: Sales Coordinator

As a Sales Coordinator, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You Will Be Doing

As a Sales Coordinator, you will play a key role in supporting the External Sales Representative, helping to maximise sales performance across the territory. Acting as the primary point of contact for customer accounts, you'll manage day-to-day administration, process customer orders, prepare and follow up quotations, and help reactivate lapsed accounts.

You’ll identify opportunities to grow existing business through strategic upselling and cross-selling, building strong customer relationships along the way. A key aspect of the role is taking a proactive approach to outbound calls, engaging with both existing and prospective customers to generate new opportunities, strengthen customer engagement and support business growth.

You'll Also

• Support sales growth by managing customer enquiries, quotations and order progression.
• Use our CRM system (Microsoft Dynamics) to maintain accurate customer records, track activity and monitor opportunities.
• Work closely with the External Sales Representative, Purchasing and Logistics teams to ensure customer expectations and delivery times are consistently met.
• Process customer orders accurately and efficiently while maintaining exceptional service standards.
• Build lasting customer relationships through responsive communication and a solution-focused approach.

What We’re Looking For

We're looking for someone who is organised, commercially aware and enjoys building relationships with customers. You'll be proactive, confident communicating with people at all levels and motivated by delivering excellent service whilst helping to grow the business.

You’ll Also Bring

• At least 12 months' experience in a sales coordination, sales administration or customer support role.
• Experience handling customer enquiries and making outbound calls within a busy telephone-based environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• A friendly, professional and customer-focused approach.
• Confidence working independently as well as collaboratively within a team.
• The ability to adapt to changing priorities and identify practical solutions.
• A dynamic, forward-thinking attitude with a genuine desire to learn and develop.
• Commercial awareness and the ambition to contribute towards sales growth.
• Good IT skills, including Microsoft Office. Experience using Microsoft Dynamics or another CRM system would be advantageous.
• Previous experience within packaging, manufacturing or distribution would be beneficial, although not essential.

Why Choose Macfarlane?

We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level?

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.