Global Quality & Training Strategist — Trust & Safety

TikTok; Dublin; On-site; EUR 65,000 - 95,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Dublin to ensure enforcement of safety policies at scale. You will audit moderation, perform RCA analyses, interpret policies, and lead calibration sessions with cross-functional teams.

The role requires Dutch and English language proficiency and adaptive collaboration across global partners. The position involves working shifts including weekends/public holidays based on operational needs, with responsibilities spanning data-driven reporting,

Qualifications

• Quality Assurance experience in trust and safety or high-volume operational environment.
• Strong RCA and data-driven problem-solving skills.
• Ability to interpret policies and judge high-risk cases with sound reasoning.
• Excellent stakeholder management and cross-functional collaboration.
• Proficiency in data visualization and QA/calibration tooling, with AI-aware workflows.
• Fluency in Dutch (required) and English as working language.

Responsibilities

• Conduct regular analytical audits of human moderation to meet safety standards.
• Perform deep-dives into quality issues via RCA and translate data into actionable feedback.
• Interpret complex policies and validate golden sets to guide enforcement accuracy.
• Lead calibration sessions to ensure consistency across moderation teams and partners.
• Manage edge cases and ensure new policies are communicated and implemented.
• Leverage AI and QA dashboards to prepare weekly/monthly performance reports.
• Lead or support training rollout for policy changes and guidelines updates.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Communication

Technical Reporting

Dutch language

English language

Job description

TikTok is seeking a Quality & Training Specialist in Dublin to ensure enforcement of safety policies at scale. You will audit moderation, perform RCA analyses, interpret policies, and lead calibration sessions with cross-functional teams.

The role requires Dutch and English language proficiency and adaptive collaboration across global partners. The position involves working shifts including weekends/public holidays based on operational needs, with responsibilities spanning data-driven reporting,