SaaS Revenue & Renewal Associate

Newrelic; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

New Relic is seeking an Associate Account Manager to support revenue and retention for an existing customer base. You will work with Account Managers and Executives to drive adoption, renewals, and expansion in a cross-functional pod.

This role sits at the intersection of Customer Success, Sales, and Product. You will collaborate with teammates to manage contracts, health checks, and customer enablement sessions, while monitoring usage data and maintaining Salesforce records.

Qualifications

• Experience in customer success or sales operations within SaaS.
• Strong relationship-building and communication skills.
• Analytical mindset with data-driven approach to renewals and expansion.

Responsibilities

• Support renewals for direct and partner-managed agreements.
• Assist Account Managers with whitespace analysis and enablement sessions.
• Monitor account health and flag at-risk customers early.
• Identify basic upsell and cross-sell opportunities.
• Coordinate Customer Business Reviews and renewal discussions.

Skills

Customer success

Sales operations

Account management

SaaS industry

Quota support

Data analysis

Communication

Organization

Tools

Salesforce

Google Workspace

MS Excel

PowerPoint

Job description

New Relic is seeking an Associate Account Manager to support revenue and retention for an existing customer base. You will work with Account Managers and Executives to drive adoption, renewals, and expansion in a cross-functional pod.

This role sits at the intersection of Customer Success, Sales, and Product. You will collaborate with teammates to manage contracts, health checks, and customer enablement sessions, while monitoring usage data and maintaining Salesforce records.