Associate Account Manager

New Relic; Dublin; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

New Relic, Inc. seeks an Associate Account Manager to support the retention and health of existing customers within our pod structure, partnering with Account Managers and Account Executives to drive adoption and renewals.

The role emphasizes collaboration across Sales, Customer Success, and Product, handling day-to-day admin, data analysis in Salesforce, and preparation for Customer Business Reviews.

Formación

• Experience in customer success, sales ops, account management, or BD.
• Understanding of quota support and renewals.
• Strong communication and relationship-building skills.

Responsabilidades

• Support renewal execution for direct and partner-managed agreements.
• Collaborate within the pod to drive whitespace analysis and enablement.
• Monitor account health and drive renewal and expansion opportunities.
• Maintain Salesforce data accuracy for renewals and opportunities.
• Assist in CBRS, account planning, and performance reviews.

Conocimientos

Customer success

Sales operations

Account management

Business development

SaaS

Herramientas

Salesforce

Google Workspace

MS Excel

PowerPoint

Descripción del empleo

Associate Account Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

At New Relic, we believe in a virtuous cycle where customer success fuels improved revenue performance. Our Associate Account Manager role is an integral support function within our pod structure that sits at the intersection of Customer Success, Sales, and Product. Focused on supporting the retention and health of our existing customer base, you will work alongside Account Managers and Account Executives to drive customer adoption, manage operational workflows, and assist with renewals. If you are passionate about building strong customer relationships, eager to grow in a quota-carrying environment, and looking to build a foundation in tech sales or customer success, this is the role for you!

What You'll Do:

• Drive Revenue & Retention


• Pod Collaboration: Act as an operational and tactical contributor within a unified pod structure. Assist Account Executives and Account Managers with whitespace analysis, scheduling and organizing enablement sessions with Technical Success Managers, and preparing materials to help uncover new growth opportunities.


• Renewal & Account Operations: Support the execution of contract renewals for direct and partner-managed agreements. Maintain regular check-ins with operational decision-makers, champions, and end-users.


• Churn Mitigation Support: Help monitor account health, usage patterns, and BCM burn rates. Flag \"at-risk\" or low-engagement accounts early to senior team members and help execute strategic action plans to drive customer satisfaction.


• Expansion Assistance: Assist in identifying basic upsell and cross-sell opportunities, supporting Pay-As-You-Go (PAYG) customer outreach, and helping convert usage into expanded subscriptions.


• Cultivate Customer Success & Adoption Customer Journey Support: Partner with Account Executives on key customer milestones, helping handle day-to-day administrative and account support queries.


• Review & Planning Coordination: Help coordinate schedule logistics, slide decks, and data preparation for Customer Business Reviews (CBRs), Account Plans, and renewal discussions.


• Adoption & Onboarding: Assist during customer onboarding phases by organizing Account Health Checks, tracking Business Value Assessments, and scheduling customer enablement sessions.


• Cross-Functional Advocacy: Partner with Sales, Operations, Customer Solutions, Legal, and Collections to help resolve routine customer issues and navigate administrative processes.


• Strategic Execution & Data Analysis Value Communication: Develop proficiency in articulating New Relic’s value proposition and product messaging in client-facing communications.


• Data & Pipeline Hygiene: Analyze customer usage data and assist in pipeline reporting. Maintain accurate record-keeping in Salesforce, ensuring buying programs, renewal dates, contact information, and sentiment are kept up to date.

This Role Requires:

• Prior exposure or background in customer success, sales operations, account management, or business development (SaaS industry preferred).


• Foundational understanding of quota support, contract administrative processes, or renewals.


• Strong interpersonal skills with the ability to build rapport with key technical and operational contacts.


• Analytical mindset with experience working with basic datasets (e.g., usage metrics, CRM data) to report on account activity.


• Excellent written and verbal communication skills, showing strong team collaboration and customer empathy.


• Strong organization and time-management skills, with a track record of multi-tasking effectively.


• Proficiency in Google Workspace, Salesforce (or similar CRM), MS Excel, and PowerPoint.

Bonus Points:

• Basic familiarity with Observability, Application Performance Monitoring, or DevOps.


• Familiarity with consumption-based business models.


• Exposure to structured sales methodologies (e.g., Challenger Sale, Command of the Message, MEDDPICC).


• Eagerness to learn and develop into a full quota-carrying Account Manager role.


• Proficiency in European languages is welcome.

Please note visa support or sponsorship is not available for this position #LI-Hybrid #LI-JJ2

Fostering a diverse, welcoming and inclusive environment is important to us.

We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.

We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.

Their…