Customer Success Coordinator

Jobtailor; Dublin; On-site; EUR 60,000 - 100,000; Full time

Job summary

Jobtailor is seeking a customer success/renewals professional to lead renewal activities, identify expansion opportunities, and collaborate across Sales, Revenue, and CS teams. You will manage a high-volume portfolio, leverage data to minimize risk, and ensure successful renewals for a growing B2B SaaS clientele.

The role emphasizes outbound communication, effective stakeholder engagement, and data-informed decision making to optimize renewal velocity and account health.

Qualifications

• Experience renewing customers and identifying expansion opportunities.
• Background in business development, sales or scale customer success.
• Comfortable using a variety of communication methods (outbound emails, phone calls, virtual meetings, webinars).
• Proven track record of success in managing a high-volume portfolio of accounts using data to improve efficiency.
• Business acumen and ability to analyze data to address customer situations.
• B2B SaaS experience; familiarity with SaaS renewal motion.

Responsibilities

• Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data-oriented strategies when available.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Skills

Forecasting

Opportunity Management

Quoting

Agreement Negotiations

Order Creation

Customer Renewal

Data-Driven Strategies

High-Volume Portfolio Management

Effective Communication

Cross-Functional Collaboration

Risk Mitigation

Job description

Responsibilities:

• Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data‑oriented strategies when available.
• Partner effectively and cross‑functionally with sales account executives supporting this customer segment.

Requirements

• Experience renewing customers and identifying expansion opportunities
• Background in business development, sales or scale customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Proven track record of success in managing a high‑volume portfolio of accounts leveraging data to improve efficiency
• Business acumen and ability to analyze data to address customer situations
• B2B SaaS experience; familiarity with SaaS renewal motion

Hard Skills

• Forecasting
• Opportunity Management
• Quoting
• Agreement Negotiations
• Order Creation
• Customer Renewal
• Data‑Driven Strategies
• High‑Volume Portfolio Management

Soft Skills

• Effective Communication
• Cross‑Functional Collaboration
• Risk Mitigation