Remote Customer Success Manager - Growth & Renewals

DocuSign, Inc.; Ireland; Remote; EUR 65,000 - 90,000; Full time

Job summary

DocuSign, Inc. is seeking a Customer Success Account Manager to own a portfolio of accounts and renewals within an assigned territory. The role drives customer adoption, value realization, and strategic renewal negotiations, collaborating with Sales and Product teams to maximize outcomes.

The position emphasizes proactive risk management, forecasting, and cross-functional partnership to deliver measurable renewal success and customer value in a fast-paced SaaS environment.

Qualifications

• 3+ years in Sales, Renewal Management, Account Management or Customer Success.
• Experience in contract negotiation driving contracts to completion on-time.
• Experience with quota-carrying roles and proven history of meeting KPIs.
• Experience with deal negotiation cycles and trusted-advisor style communication.

Responsibilities

• Prevent risk and drive growth in our customers through engagement and renewal outcomes.
• Achieve financial and strategic revenue, bookings and billings targets.
• Maintain/update a rolling forecast and communicate renewal risk to internal resources.
• Own and execute win/win negotiation strategies for strategic renewals while protecting customer trust.
• Conduct business reviews with critical customers to ensure value and alignment with objectives.
• Serve as primary point of contact for escalation concerns on behalf of customers.
• Collaborate with Sales, Customer Success, Pricing, Legal, Revenue Ops and Product Management to develop growth and risk strategies.
• Evaluate portfolio usage, health and data to prioritize outcomes for customers and DocuSign.
• Follow best practices for opportunity management, data quality, CRM hygiene, quotes and forecasting.

Skills

Sales

Account management

Customer success

Contract negotiation

Quota carrying

Forecasting

Education

BA/BS degree or equivalent

Tools

Salesforce

Job description

DocuSign, Inc. is seeking a Customer Success Account Manager to own a portfolio of accounts and renewals within an assigned territory. The role drives customer adoption, value realization, and strategic renewal negotiations, collaborating with Sales and Product teams to maximize outcomes.

The position emphasizes proactive risk management, forecasting, and cross-functional partnership to deliver measurable renewal success and customer value in a fast-paced SaaS environment.