Growth-Focused Associate Account Manager (SaaS)

New Relic, Inc.; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

New Relic, Inc. seeks an Associate Account Manager to support the retention and health of existing customers within our pod structure, partnering with Account Managers and Account Executives to drive adoption and renewals.

The role emphasizes collaboration across Sales, Customer Success, and Product, handling day-to-day admin, data analysis in Salesforce, and preparation for Customer Business Reviews.

Qualifications

• Experience in customer success, sales ops, account management, or BD.
• Understanding of quota support and renewals.
• Strong communication and relationship-building skills.

Responsibilities

• Support renewal execution for direct and partner-managed agreements.
• Collaborate within the pod to drive whitespace analysis and enablement.
• Monitor account health and drive renewal and expansion opportunities.
• Maintain Salesforce data accuracy for renewals and opportunities.
• Assist in CBRS, account planning, and performance reviews.

Skills

Customer success

Sales operations

Account management

Business development

SaaS

Tools

Salesforce

Google Workspace

MS Excel

PowerPoint

Job description

New Relic, Inc. seeks an Associate Account Manager to support the retention and health of existing customers within our pod structure, partnering with Account Managers and Account Executives to drive adoption and renewals.

The role emphasizes collaboration across Sales, Customer Success, and Product, handling day-to-day admin, data analysis in Salesforce, and preparation for Customer Business Reviews.