Reservations Supervisor

The K Club; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Monthly service charge payment

Ongoing training access

Career progression opportunities

Monthly recognition programme

Employee Assistance Programme

Uniform provided

Meals while on duty

Discounts for staff and family on stays and food

Uniform

Meals on duty

Discounts on stays

Discounts on F&B for family andFriends

Job summary

A premier leisure resort in Dublin is seeking a Reservations Agent to manage hotel inquiries and support departmental operations. The ideal candidate has previous experience in reservations and excellent communication skills. Join this 5-star team known for its commitment to customer satisfaction, with opportunities for personal development and career progression.

Qualifications

• Previous experience in a Reservations Role is essential.
• Knowledge of systems like Opera & Concept would be desirable.
• Ability to learn quickly and thrive in a fast-paced environment.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Act as the first point of contact for all hotel reservation enquiries.
• Support management in day-to-day operations of the Reservations Department.
• Assist with complaint handling when necessary.
• Handle complaints when necessary and maintain guest satisfaction.
• Assist guests with bookings including activities, transport, etc.
• Know rates, packages and promotions applicable to the resort.
• Ensure calls and emails are answered professionally.

Skills

Communication skills

Customer relation skills

Sales confidence

Ability to learn quickly

Tools

Opera

Concept

Job description

The K Club is a truly captivating leisure destination secreted away in lush Irish countryside – yet on Dublin’s doorstep – we are a unique resort with a history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities. Adding to that exciting variety of opportunity – under new ownership – The K Club is currently being re-imagined, from the grandeur of our historic estate to the innovative offerings we're introducing, there has never been a more thrilling time to join our team. We are a certified Great Place to work by our very own employees!

The K Club is a truly captivating leisure destination tucked away in lush Irish countryside – yet on Dublin’s doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.

We’re a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.

The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. We’re certified as a Great Place to Work by our very own employees. That’s because our hardworking team members feel listened to, encouraged and appreciated.

If this sounds like the place where you could begin the next exciting chapter in your career, let’s talk.

Here’s how you’ll bring the K Club’s trailblazing vision to life:

• To be the first point of contact for all Hotel Reservation enquiries
• To support the management team with the day to day running and management of the Reservations Department
• To support the training and development of the Reservations Agents
• To assist with complaint handling when necessary
• To assist our guest in the booking of their Hotel Reservation throughout to include activities, transport etc.
• To have full knowledge of all rates, packages and promotions applicable to the resort
• To ensure incoming calls and emails are answered in a professional and courteous manner
• To ensure all information is enteredaccurately into the current systems
• To be able to build relationships and have confidence in selling
• To identify opportunities for new or increased business
• To take part in and promote any special K Club Events
• To provide support for golf reservations, spa reservations, dining, weddings and corporate business where required

How we see you:

• Previous experience in a Reservations Role is essential
• Knowledge of current systems (Opera & Concept) would be desirable
• Will possess excellent communication and customer relation skills
• Will have the ability to learn quickly and work in a fast paced environment

What's on offer:

• The K Club is certified as a Great Place to Work
• A monthly service charge payment
• Ongoing investment in your personal development with access to internal and external training programmes
• Great opportunities to progress your career
• Monthly recognition programme
• Refer a Friend Scheme
• Employee Assistance Programme
• Social events
• Uniform
• Meals while on duty
• Discounts on stays at the resort and on food & beverage for you and your family and friends.