Outdoor Pursuits Manager

The K Club; Ireland; On-site; EUR 42,000 - 63,000; Full time

Benefits offered by this job

Monthly service charge

Meals on duty

Staff discounts for stays

Training opportunities

Job summary

The K Club in Ireland is seeking an experienced outdoor activities leader to nurture and expand our luxurious guest experiences across the resort's vast estate. You will oversee activity bookings, coordinate with Front Office, Reservations and Sales, and lead a team to deliver seamless, five-star service.

As part of our continued growth, you will develop new experiences, train staff, implement SOPs, and ensure safety and regulatory compliance, driving guest satisfaction and revenue while

Qualifications

• Previous experience in a similar role is essential.
• Excellent communication and customer relation skills.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Lead, promote and develop the resort's outdoor activities.
• Coordinate on-site activities with Front Office, Reservations and Sales.
• Manage bookings, financial reporting, stock control and profitability.
• Train and supervise activity team members to five-star standards.
• Develop SOPs and maintain outdoor facilities and equipment.
• Ensure health, safety and regulatory compliance with risk assessments.
• Support Sales/Marketing by representing outdoor activities during site inspections.

Skills

Outdoor activities

Leadership

Communication skills

Customer service

Job description

The K Club is a truly captivating leisure destination secreted away in lush Irish countryside – yet on Dublin’s doorstep – we are a unique resort with a history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities. Adding to that exciting variety of opportunity – under new ownership – The K Club is currently being re-imagined, from the grandeur of our historic estate to the innovative offerings we're introducing, there has never been a more thrilling time to join our team. We are a certified Great Place to work by our very own employees!

The K Club is a truly captivating leisure destination tucked away in lush Irish countryside – yet on Dublin’s doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.

We’re a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.

The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience.

If this sounds like the place where you could begin the next exciting chapter in your career, let’s talk.

Here’s how you’ll bring the K Club’s trailblazing vision to life:

• Lead, promote and continually develop the resort's outdoor activities and experiences, ensuring they remain a key attraction for guests and contribute to the overall success of the resort.
• Experince of Fishing and Archery.
• Coordinate all on-site activities with Front Office, Reservations, Sales and other departments to ensure seamless delivery of guest experiences.
• Respond to all activity enquiries promptly and professionally, including providing out-of-hours support where operationally required.
• Deliver exceptional guest service by welcoming guests, guiding selected activities, promoting the resort's experiences and identifying opportunities to upsell.
• Develop new activities, seasonal experiences and guest packages that enhance the resort offering and generate additional revenue.
• Build and maintain strong relationships with external activity providers and contractors to ensure consistent service quality.
• Manage activity bookings, financial reporting, billing, stock control and performance reporting, ensuring accurate records and profitability.
• Train, supervise and support Ghillies and outdoor activity team members, ensuring they consistently present themselves professionally and deliver service in line with the resort's five-star standards.
• Develop, implement and maintain Standard Operating Procedures (SOPs), ensuring all team members receive appropriate training and operate in accordance with company standards.
• Maintain the Activities Lodge, storage areas, equipment, vehicles, walkways, fishing facilities and all outdoor activity assets to the highest standards of cleanliness, presentation and maintenance.
• Oversee inventory management, monthly stocktakes and preventative maintenance programmes for all outdoor equipment and facilities.
• Work closely with Estate Management to maintain fishing lakes, rivers, trails and other activity areas, ensuring they remain safe, accessible and of exceptional quality.
• Ensure all outdoor activities operate in full compliance with health and safety legislation, company policies and relevant regulatory requirements, maintaining appropriate risk assessments and safety procedures at all times.
• Liaise effectively with Heads of Department to coordinate resort activities, manage resources during peak periods and ensure excellent communication across the business.
• Support the Sales and Marketing teams by representing the outdoor activities offering during site inspections, assisting with promotional content and maintaining activity brochures and pricing information.
• Actively seek opportunities to improve the outdoor activities programme through innovation, guest feedback and industry best practice, ensuring the resort remains a market leader in luxury outdoor experiences.
• Champion the resort's core values— Trailblazers, Spirited and Crave Excellence —leading by example and fostering a culture of exceptional guest service, teamwork and continuous improvement.

How we see you:

• Previous experience in a similar role is essential
• Will possess excellent communication and customer relation skills
• Will have the ability to learn quickly and work in a fast paced environment

What's on offer:

• A monthly service charge payment
• Ongoing investment in your personal development with access to internal and external training programmes
• Great opportunities to progress your career
• Monthly recognition programme
• Refer a Friend Scheme
• Employee Assistance Programme
• Social events
• Uniform
• Meals while on duty
• Discounts on stays at the resort and on food & beverage for you and your family and friends.