Reservation Team Lead – Growth & Internal Mobility

Dalata Hotel Group plc; Galway; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our 

Staff appreciation Initiatives, team

Job summary

Dalata Hotel Group plc is seeking a Reservation Supervisor to lead the day-to-day operations in the reservations office, keep the revenue system updated and assist in maximizing room revenue, occupancy, and yield.

You will work closely with the Revenue Manager and DOS, deliver excellent guest service, and bring a warm, organised, team-oriented approach in a 3/4-star hotel environment. Dalata offers internal development through the Dalata Academy and a range of staff benefits.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Excellent written and spoken English.
• The ability to work independently as well as part of a team.
• Tour Group experience is desired.
• Experience with a 3/4-star hotel is desired but not essential

Responsibilities

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the Revenue Manager and DOS to ensure the efficient running of the department.
• To ensure our guests' requests are honoured.

Skills

Organizational skills

Teamwork

English language proficiency

Independent working

Job description

Dalata Hotel Group plc is seeking a Reservation Supervisor to lead the day-to-day operations in the reservations office, keep the revenue system updated and assist in maximizing room revenue, occupancy, and yield.

You will work closely with the Revenue Manager and DOS, deliver excellent guest service, and bring a warm, organised, team-oriented approach in a 3/4-star hotel environment. Dalata offers internal development through the Dalata Academy and a range of staff benefits.