Reservations Agent — Guest Service & Career Growth

INOU; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day (5 days)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation initiatives & team‑

Job summary

Dalata Hotel Group's Maldron Hotel Dublin Airport is seeking a Reservations Agent to join the team in Dublin. You will manage guests' reservations, provide facility details and pricing information, and upsell other areas of the hotel or properties within the group.

The role emphasizes delivering the highest standard of guest service. We promote internal development and provide Dalata Academy programmes to support career growth, along with employee benefits and a collaborative work environment.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/ 4-star hotel in a similar role.

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest's stay.

Skills

Excellent customer service

Independent work

Communication skills

Under pressure

Hotel industry experience

Job description

Dalata Hotel Group's Maldron Hotel Dublin Airport is seeking a Reservations Agent to join the team in Dublin. You will manage guests' reservations, provide facility details and pricing information, and upsell other areas of the hotel or properties within the group.

The role emphasizes delivering the highest standard of guest service. We promote internal development and provide Dalata Academy programmes to support career growth, along with employee benefits and a collaborative work environment.