Hotel Reservations Agent – Growth, Perks & Academy

INOU; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day per year (up to

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (HR information)

Dalata Academy development programmes

Staff appreciation initiatives

Job summary

Dalata Hotel Group in Dublin seeks a Reservations Agent for Maldron Hotel Parnell Square. You will manage guest reservations, provide facility details, and upsell services across the Dalata portfolio with a focus on delivering exceptional service.

The role requires excellent customer service, independence, and strong communication; hotel experience is preferred. The position offers full-time hours and a permanent contract, with employee benefits and development opportunities.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest's stay.

Skills

Customer service

Independent work

Communication skills

Stress management

Hotel experience

Job description

Dalata Hotel Group in Dublin seeks a Reservations Agent for Maldron Hotel Parnell Square. You will manage guest reservations, provide facility details, and upsell services across the Dalata portfolio with a focus on delivering exceptional service.

The role requires excellent customer service, independence, and strong communication; hotel experience is preferred. The position offers full-time hours and a permanent contract, with employee benefits and development opportunities.