Reservations Agent - Growth & Perks in Hospitality

INOU; Galway; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

F&B discounts

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance

Cycle to Work

Pension access

Dalata Academy development

Team events

Job summary

Dalata Hotel Group is seeking a Reservations Agent for Clayton Hotel Galway in Galway. The role focuses on managing guest reservations, sharing details of facilities and pricing, and upselling services across the group. A supportive environment with the Dalata Academy for development awaits the right candidate.

This full-time, permanent position offers a 39-hour week, meals on duty, staff discounts, and opportunities for internal progression within the Dalata network.

Qualifications

• Excellent customer service skills required.
• Ability to work independently with initiative.
• Strong communication and interpersonal skills.
• Ability to stay calm and perform under pressure.

Responsibilities

• Manage Guests' reservations and ensure requests are met to a high standard.
• Provide details on hotel facilities and pricing information.
• Upsell other hotel areas or properties within the group.
• Set correct expectations prior to guest stays.

Skills

Excellent customer service

Independent work

Outstanding communication

Calm under pressure

Job description

Dalata Hotel Group is seeking a Reservations Agent for Clayton Hotel Galway in Galway. The role focuses on managing guest reservations, sharing details of facilities and pricing, and upselling services across the group. A supportive environment with the Dalata Academy for development awaits the right candidate.

This full-time, permanent position offers a 39-hour week, meals on duty, staff discounts, and opportunities for internal progression within the Dalata network.