Reservations Leader: Drive Guest Experience & Revenue

Dalata Hotel Group; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free meals

F&B discount

Employee room rate

Friends & Family rate

Extra leave days

Employee Assistance Programme

Cycle to Work

Pension

Dalata Academy

Staff events

Bonus plan

Job summary

Dalata Hotel Group in Ireland seeks a Reservations Manager to lead and optimize the hotel’s reservation operations, ensuring outstanding guest experiences and high-performance standards. You will partner with revenue colleagues to maximise room revenue while maintaining a positive, collaborative team culture.

The role reports to the Group General Manager and offers development opportunities through the Dalata Academy, with a supportive environment that values innovation and excellence in

Qualifications

• Previous experience as a Reservation manager or Supervisor in a busy hotel.
• Excellent communication and customer skills.
• Great team leader and can lead and motivate the reservations staff.
• Can prioritise and delegate what needs to be done.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the revenue manager and DOS to ensure the efficient running of the department.
• To ensure our guest's requests are honoured.

Skills

Leadership

Communication

Team management

Prioritisation

Independence

Job description

Dalata Hotel Group in Ireland seeks a Reservations Manager to lead and optimize the hotel’s reservation operations, ensuring outstanding guest experiences and high-performance standards. You will partner with revenue colleagues to maximise room revenue while maintaining a positive, collaborative team culture.

The role reports to the Group General Manager and offers development opportunities through the Dalata Academy, with a supportive environment that values innovation and excellence in