Guest Reservations Specialist — Growth & Internal Paths

Dalata Hotel Group; Galway; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Free meals

50% Off F&B in all properties

€/£60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation & charity events

Job summary

Dalata Hotel Group in Galway is seeking a guest services professional to manage reservations and greet guests with warmth. You will provide information on facilities and pricing, and help guests choose the best options for their stay.

You will upsell services across the group, set clear expectations before arrival, and maintain high service standards in a busy hotel. Strong communication and calm under pressure are essential, with experience in 3/4-star hotels preferred.

Qualifications

• Excellent customer service skills.
• Outstanding communication abilities.
• Ability to work independently and take initiative.
• Capable of staying calm and performing well under pressure.

Responsibilities

• Manage Guests' reservations, ensuring their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Customer service

Communication skills

Initiative

Calm under pressure

Job description

Dalata Hotel Group in Galway is seeking a guest services professional to manage reservations and greet guests with warmth. You will provide information on facilities and pricing, and help guests choose the best options for their stay.

You will upsell services across the group, set clear expectations before arrival, and maintain high service standards in a busy hotel. Strong communication and calm under pressure are essential, with experience in 3/4-star hotels preferred.