Full-Time Reservations Agent

INOU; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day (5 days)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation initiatives & team‑

Job summary

Dalata Hotel Group's Maldron Hotel Dublin Airport is seeking a Reservations Agent to join the team in Dublin. You will manage guests' reservations, provide facility details and pricing information, and upsell other areas of the hotel or properties within the group.

The role emphasizes delivering the highest standard of guest service. We promote internal development and provide Dalata Academy programmes to support career growth, along with employee benefits and a collaborative work environment.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/ 4-star hotel in a similar role.

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest's stay.

Skills

Excellent customer service

Independent work

Communication skills

Under pressure

Hotel industry experience

Job description

Job Ref: DAL6388

Branch: Maldron Hotel Dublin Airport

Location: Maldron Hotel Dublin Airport, Dublin

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 39

Posted date: 19/10/2026

Closing date: 19/11/2026

Reservations Agent

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job:

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest's stay.

What You'll Need:

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/ 4-star hotel in a similar role

About Us

Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Start getting where you need to be with Maldron Hotel Dublin Airport

Be it a business trip or holiday, you can start getting there faster and fully recharged at Maldron Hotel Dublin Airport. Our hotel is located a 5 minutes' stroll (or 267 metres to be exact) to both terminals. With on-site parking, airline check-in, complimentary shuttle bus and Park, Stay & Fly offers, Maldron Hotel Dublin Airport is the ideal base to make any trip run smoother.