Reservations Agent

INOU; Galway; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

F&B discounts

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance

Cycle to Work

Pension access

Dalata Academy development

Team events

Descripción de la vacante

Dalata Hotel Group is seeking a Reservations Agent for Clayton Hotel Galway in Galway. The role focuses on managing guest reservations, sharing details of facilities and pricing, and upselling services across the group. A supportive environment with the Dalata Academy for development awaits the right candidate.

This full-time, permanent position offers a 39-hour week, meals on duty, staff discounts, and opportunities for internal progression within the Dalata network.

Formación

• Excellent customer service skills required.
• Ability to work independently with initiative.
• Strong communication and interpersonal skills.
• Ability to stay calm and perform under pressure.

Responsabilidades

• Manage Guests' reservations and ensure requests are met to a high standard.
• Provide details on hotel facilities and pricing information.
• Upsell other hotel areas or properties within the group.
• Set correct expectations prior to guest stays.

Conocimientos

Excellent customer service

Independent work

Outstanding communication

Calm under pressure

Descripción del empleo

Location: Clayton Hotel Galway, Galway

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 39

Reservations Agent

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest's stay.

What You'll Need

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/ 4-star hotel is desired but not essential

About Us

Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

At Clayton Hotel Galway, we're always dedicated to experiences that are all about you.

Located on the outskirts of Galway city, the perfect spot to connect you to the whole of Galway. Whether you're visiting the city, exploring the wilds of Connemara, the rugged landscapes of The Burren or setting off on an adventure across the Wild Atlantic Way, our hotel puts you in the heart of everything.