Remote UKI Customer Success Manager — AI-Driven Growth

HubSpot; Dublin; Hybrid; GBP 42.000 - 62.000; Vollzeit

Zusammenfassung

HubSpot is seeking a Customer Success Manager for the UKI region. You will manage a large portfolio of customer relationships, align goals with HubSpot resources, and partner with onboarding, upsell, and renewal teams to maximize value.

You will hold regular deep-dive meetings to drive adoption, growth, and retention across diverse industries. The role emphasizes English fluency and strong relationship-building, with remote work options in the UK and Dublin office flexibility.

Qualifikationen

• Fluent written and spoken English.
• 2+ years in a client-facing or account management role.
• Business acumen with consultative, problem-solving, and issue-resolution skills.
• Strong knowledge of the media/digital landscape.
• Self-starter, highly organized and able to work under pressure.
• Excellent relationship-building and negotiation skills.
• Knowledge of Loop Marketing, AEO, and LLM or ability to learn quickly.

Aufgaben

• Manage 150–180 customer relationships with a mix of new and long-standing clients.
• Collaborate with customers to understand goals and align resources to achieve them.
• Partner with onboarding, upsell, renewals teams to maximize value.
• Conduct 4–5 deep-dive meetings daily to review progress and provide strategic recommendations.
• Identify opportunities for additional HubSpot products and services to drive retention and growth.
• Navigate technical roadblocks and guide solution implementation and integrations.

Kenntnisse

Client-facing

Account management

Negotiation

Relationship building

English fluency

Media/digital knowledge

Self-starter

Organised

Learning agility

Loop Marketing

AEO

LLM

Ausbildung

2+ years client-facing or account management experience

Tools

CRM systems

Jobbeschreibung

HubSpot is seeking a Customer Success Manager for the UKI region. You will manage a large portfolio of customer relationships, align goals with HubSpot resources, and partner with onboarding, upsell, and renewal teams to maximize value.

You will hold regular deep-dive meetings to drive adoption, growth, and retention across diverse industries. The role emphasizes English fluency and strong relationship-building, with remote work options in the UK and Dublin office flexibility.