Customer Success Manager - UKI

HubSpot; Dublin; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

HubSpot is seeking a Customer Success Manager for the UKI region. You will manage a large portfolio of customer relationships, align goals with HubSpot resources, and partner with onboarding, upsell, and renewal teams to maximize value.

You will hold regular deep-dive meetings to drive adoption, growth, and retention across diverse industries. The role emphasizes English fluency and strong relationship-building, with remote work options in the UK and Dublin office flexibility.

Qualifications

• Fluent written and spoken English.
• 2+ years in a client-facing or account management role.
• Business acumen with consultative, problem-solving, and issue-resolution skills.
• Strong knowledge of the media/digital landscape.
• Self-starter, highly organized and able to work under pressure.
• Excellent relationship-building and negotiation skills.
• Knowledge of Loop Marketing, AEO, and LLM or ability to learn quickly.

Responsibilities

• Manage 150–180 customer relationships with a mix of new and long-standing clients.
• Collaborate with customers to understand goals and align resources to achieve them.
• Partner with onboarding, upsell, renewals teams to maximize value.
• Conduct 4–5 deep-dive meetings daily to review progress and provide strategic recommendations.
• Identify opportunities for additional HubSpot products and services to drive retention and growth.
• Navigate technical roadblocks and guide solution implementation and integrations.

Skills

Client-facing

Account management

Negotiation

Relationship building

English fluency

Media/digital knowledge

Self-starter

Organised

Learning agility

Loop Marketing

AEO

LLM

Education

2+ years client-facing or account management experience

Tools

CRM systems

Job description

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Customer Success Manager - UKI

Account Management

Remote - United Kingdom

HubSpot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open in our Dublin Office as well as Remote and Flex.

In this Role you’ll get to:

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
• Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.

To excel in this role you will need to have:

• Fluency in written and spoken English.
• 2+ years of experience in a client-facing or account management role,
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversitypage here .

India Applicants: link to HubSpot India's equal opportunity policy here .