AI-Driven Customer Success Manager - Remote UKI

Coinscapture; Dublin; Hybrid; EUR 57,000 - 78,000; Full time

Benefits offered by this job

Equity plan (RSUs)

Remote work options

Job summary

HubSpot is seeking a Customer Success Manager for the UK&I region with remote and Dublin office options. You will manage 150–180 customer relationships, align their goals with HubSpot resources, and collaborate with onboarding, upsell, and renewals teams.

You’ll hold regular strategic meetings, guide product adoption, and identify opportunities to expand usage across HubSpot products, contributing to retention and growth in a fast-paced environment.

Qualifications

• Fluency in written and spoken English.
• 2+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required.
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates.

Responsibilities

• Manage 150–180 customer relationships and align their goals with HubSpot resources.
• Partner with onboarding, upsell/cross-sell, and renewals teams to solve for the customer.
• Conduct 4–5 scheduled deep-dive meetings per day to review progress and give recommendations.
• Address invoices and how-to questions to support customers.
• Identify opportunities to expand use of HubSpot products and services to improve retention and growth.
• Understand technical roadblocks and recommend solutions using HubSpot integrations.

Skills

Client-facing experience

Account management

English proficiency

Negotiation

Strategic thinking

Relationship building

Problem solving

Self-starter

Organized

Job description

HubSpot is seeking a Customer Success Manager for the UK&I region with remote and Dublin office options. You will manage 150–180 customer relationships, align their goals with HubSpot resources, and collaborate with onboarding, upsell, and renewals teams.

You’ll hold regular strategic meetings, guide product adoption, and identify opportunities to expand usage across HubSpot products, contributing to retention and growth in a fast-paced environment.