Remote SaaS Support Agent - Onboarding & Helpdesk

Jobgether; Ireland; Remote; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Remote work

Vacation and sick leave

Professional development

Medical expense budget

Team events

Growth opportunities

Job summary

Jobgether, on behalf of a partner company, seeks a Customer Support Agent based in Ireland. You will support an international SaaS platform via live chat and email, guiding onboarding and troubleshooting to help users maximize value.

You will collaborate with Product and Engineering, share customer feedback, and thrive in a fast-paced, remote environment focused on problem-solving and building strong customer relationships.

Qualifications

• 2+ years of professional customer support experience.
• Advanced written English (C1) with clear communication.
• Familiarity with Intercom, Zendesk, Jira, Salesforce or similar tools.
• Strong time-management and prioritization skills.
• Experience in SaaS environment desirable.
• Familiarity with LinkedIn automation or sales outreach adds value.

Responsibilities

• Respond to inquiries through live chat and email with prompt, clear solutions.
• Troubleshoot issues, investigate, and escalate bugs to internal teams.
• Guide new users through onboarding and platform features.
• Deliver high-quality customer service with professionalism and responsiveness.
• Collect and communicate customer feedback to Product and Engineering.
• Identify recurring issues and suggest process improvements.
• Manage multiple requests with accuracy and attention to detail.
• Work schedule 4:00 PM to 12:00 AM Kyiv time, Monday–Friday, with occasional weekends.

Skills

Advanced written English

Customer support experience

Organizational skills

Problem-solving

Tools

Intercom

Zendesk

Jira

Salesforce

Job description

Jobgether, on behalf of a partner company, seeks a Customer Support Agent based in Ireland. You will support an international SaaS platform via live chat and email, guiding onboarding and troubleshooting to help users maximize value.

You will collaborate with Product and Engineering, share customer feedback, and thrive in a fast-paced, remote environment focused on problem-solving and building strong customer relationships.