Senior Enterprise CSM: AI Automation, Remote (EMEA)

Jobgether; Ireland; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Equity participation

30 days vacation

Health benefits

Retirement planning

Professional development budget

Remote-first

Open-source stipend

Collaborative culture

Transparency

Job summary

Jobgether, partnering with a growing enterprise tech company, is seeking a Low-touch Customer Success Manager based in Ireland. You will manage ~30 enterprise accounts across EMEA, guiding onboarding, adoption, and renewal in a remote-first setup.

You will drive retention and expansion by aligning stakeholders, coordinating onboarding, and translating product usage into measurable business outcomes, with a focus on automation and AI solutions.

Qualifications

• Proven experience managing a portfolio of enterprise SaaS customers and leading kickoffs, onboarding, stakeholder alignment, and quarterly business reviews.
• Technical fluency with IT/engineering stakeholders on APIs, integrations, authentication, technical environments, and automation architecture.
• Judgment to recognize technical challenges that require escalation and coordinate the right support.
• Commercial experience supporting renewals and expansion opportunities, including upselling and cross-selling, with a track record of contributing to retention and revenue growth.
• Strong analytical and value-oriented skills, with the ability to translate product usage into measurable business outcomes, ROI, and executive-level presentations.
• Excellent organizational skills and operational discipline, including the ability to manage competing priorities and maintain consistent customer engagement.
• Clear communication and relationship-building skills, enabling you to work effectively with both technical users and senior executives.
• A collaborative approach and experience partnering with Sales, Support, Solutions Engineering, and Product teams.
• An ownership mindset and the ability to build processes, adapt to ambiguity, and thrive in a fast-moving, growing environment.
• Curiosity about automation and AI, ideally with practical experience using automation tools, AI solutions, or workflow platforms.

Responsibilities

• Manage a portfolio of enterprise customers across EMEA, supporting onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning sessions, aligning stakeholders on objectives, timelines, responsibilities, and measurable outcomes.
• Coordinate onboarding and enablement for technical and business audiences, accelerating time-to-value and resolving implementation challenges.
• Establish a consistent customer engagement cadence through health checks, executive meetings, adoption reviews, and quarterly business reviews.
• Monitor customer health indicators and product usage data to identify risks early, manage escalations, and maintain stakeholder alignment.
• Demonstrate customer value by translating product adoption into measurable business outcomes, efficiency improvements, and compelling ROI narratives.
• Identify and develop upsell and cross-sell opportunities in partnership with Account Executives, contributing to retention and account expansion.
• Collaborate with Support, Solutions Engineering, Product, and Sales teams to resolve customer blockers and deliver a seamless experience.
• Share structured customer feedback with Product and Engineering teams to help inform roadmap priorities and product improvements.
• Contribute to scalable customer success playbooks, processes, and programs that improve outcomes across the wider customer base.

Skills

Portfolio management

Stakeholder engagement

Renewals

Cross-functional collaboration

Education

Degree in Computer Science or Engineering

Tools

Automation tools

Workflow platforms

AI solutions

Job description

Jobgether, partnering with a growing enterprise tech company, is seeking a Low-touch Customer Success Manager based in Ireland. You will manage ~30 enterprise accounts across EMEA, guiding onboarding, adoption, and renewal in a remote-first setup.

You will drive retention and expansion by aligning stakeholders, coordinating onboarding, and translating product usage into measurable business outcomes, with a focus on automation and AI solutions.