Remote Billing Support Specialist — Global Team & ESOP

Jobgether; Ireland; À distance; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Professional Development

Résumé du poste

Jobgether, listed as a Billing Support Specialist role in Ireland, seeks a customer-focused professional to manage billing inquiries for technical customers in a fully remote, globally distributed team. You will investigate issues, reproduce tests, and collaborate with Billing Engineering to enhance support workflows.

The ideal candidate communicates clearly in English, with 2+ years in customer support and a knack for solving problems in a dynamic environment.

Qualifications

• 2+ years in customer support, including billing for technical customers.
• Excellent written and verbal communication, fluent in English.
• Ability to explain technical concepts to technical and non-technical audiences.
• Experience with asynchronous communication and globally distributed teams.
• Strong analytical and troubleshooting skills; able to investigate issues and propose solutions.
• Able to work independently in a fast-paced environment and manage multiple cases.

Responsabilités

• Provide timely initial responses to billing questions, usage optimization, and payment disputes.
• Investigate and troubleshoot customer-specific billing issues, including failed payments and invoices.
• Guide customers to documentation, code examples, and technical resources; triage cases effectively.
• Escalate complex issues to engineering or business teams when needed.
• Identify opportunities to improve internal tools and workflows for better efficiency.
• Share insights to drive product improvements and better billing experiences.
• Reproduce technical issues and create test cases to support troubleshooting.

Connaissances

Communication

English

SQL

Troubleshooting

Independence

Description du poste

Jobgether, listed as a Billing Support Specialist role in Ireland, seeks a customer-focused professional to manage billing inquiries for technical customers in a fully remote, globally distributed team. You will investigate issues, reproduce tests, and collaborate with Billing Engineering to enhance support workflows.

The ideal candidate communicates clearly in English, with 2+ years in customer support and a knack for solving problems in a dynamic environment.