Remote Guest Experience Concierge

Travelwithsan; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Professional development

Resources and systems access

Continuing education

Supportive team

Job summary

Travelwithsan in Ireland seeks a friendly Guest Experience Specialist to help clients plan details, reservations, and service requests. You will communicate clearly, coordinate efficiently, and follow up to ensure satisfaction.

This fully remote role offers onboarding, ongoing professional development, access to online systems, and a supportive team environment, with opportunities to learn and grow in a travel-focused service role.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Experience in customer service, hospitality, reservations or guest-service is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Organized and detail-oriented

Online research

Multi-tasking

Email/digital platforms

Problem-solving and follow-up

Hospitality/customer service exp

Job description

Travelwithsan in Ireland seeks a friendly Guest Experience Specialist to help clients plan details, reservations, and service requests. You will communicate clearly, coordinate efficiently, and follow up to ensure satisfaction.

This fully remote role offers onboarding, ongoing professional development, access to online systems, and a supportive team environment, with opportunities to learn and grow in a travel-focused service role.