Remote Guest Experience & Reservations Specialist

Travelwithsan; Fingal; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to professional resources and在线

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. You will focus on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

Ideal candidates enjoy working with people, provide attentive and professional service, and will maintain organized client information while coordinating with service providers to ensure smooth arrangements.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset and attentiveness.
• Good organizational abilities and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Experience with email and digital platforms is preferred but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Research online

Multitasking

Email proficiency

Problem-solving

Hospitality experience

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. You will focus on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

Ideal candidates enjoy working with people, provide attentive and professional service, and will maintain organized client information while coordinating with service providers to ensure smooth arrangements.