Remote Guest Experience Concierge

Travelwithsan; Leinster; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to online systems

Continuing education opportunities

Supportive team environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is delivering a positive experience through clear communication and dependable follow-up.

This fully remote role suits someone who enjoys helping people and takes pride in attentive and professional service, with onboarding and ongoing development.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset and attention to detail.
• Ability to research information online and coordinate multiple requests.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Understand client needs and preferences.
• Research accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email platforms

Problem solving

Hospitality exp

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is delivering a positive experience through clear communication and dependable follow-up.

This fully remote role suits someone who enjoys helping people and takes pride in attentive and professional service, with onboarding and ongoing development.