Quality & Training Specialist: Scale Safety & Policy

TikTok; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist (QTS Market Lead) to bridge policy and execution across global moderation teams. The role emphasizes proactive risk management, calibration, and clear policy communication.

You will lead audits, analyze data, and drive improvements using AI tools and dashboards; collaboration with BPO partners and internal teams is essential. Fluency in English and Lithuanian is required; readiness to work varied shifts.

Qualifications

• Analytical audits, data integrity, and performance tracking in trust and safety.
• Strong RCA, trend identification, and process optimization skills.
• Expert judgment on complex or high-risk cases with policy knowledge.
• Excellent stakeholder management and ability to lead calibration sessions.
• Proficiency in data visualization, reporting, and QA tools; AI usage.
• Fluency in English; Lithuanian for local market interactions.
• Internal candidates should meet the G3+ level criteria.

Responsibilities

• Quality Assurance & Auditing: run regular audits, ensure policy compliance and targets.
• Data Analysis & RCA: dig into issues, identify root causes, feed improvements.
• Policy Interpretation & Curation: provide expert judgments on complex cases.
• Calibration & Collaboration: run sessions, align global quality goals.
• Operational Oversight & Escalation: manage edge cases, implement policy updates.
• Technical Reporting & AI Utilization: use dashboards/tools to report trends weekly.
• Training & Policy Cascade: roll out policy changes, train BPO staff.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Collaboration

Data Visualization

English (Fluent)

Lithuanian Fluency

Tools

QA Dashboards

RCA Tools

Calibration Platforms

Job description

TikTok is seeking a Quality & Training Specialist (QTS Market Lead) to bridge policy and execution across global moderation teams. The role emphasizes proactive risk management, calibration, and clear policy communication.

You will lead audits, analyze data, and drive improvements using AI tools and dashboards; collaboration with BPO partners and internal teams is essential. Fluency in English and Lithuanian is required; readiness to work varied shifts.