Global Quality & Training Lead — Strategy, AI & Impact

TikTok; Dublin; On-site; EUR 110,000 - 150,000; Full time

Job summary

TikTok is seeking a Global Operations Quality & Training Specialist Lead to shape quality governance and training across Dublin and global markets. You will mentor specialists, drive cross-functional RCA, and introduce AI-enabled improvements to auditing and calibration.

The role emphasizes proactive risk identification, scalable processes, and collaboration with Policy, Operations, and Product to ensure safety standards are consistently applied.

Qualifications

• Team leadership and coaching experience building high-performing quality or operations teams.
• Advanced analytics capability with Root Cause Analysis and data-driven decision making.
• Deep understanding of quality governance and policy alignment across regions and cultures.
• Proven track record implementing AI-driven or automated solutions to improve processes.
• Excellent stakeholder management across Policy, Operations, and Product.
• Ability to proactively forecast systemic risks and design scalable mitigations.
• Experience leading or coordinating policy rollouts and training initiatives.

Responsibilities

• Strategic Governance & Risk Oversight: drive quality performance across markets and identify systemic risks.
• Data Strategy & RCA Leadership: lead cross-functional RCA and translate trends into strategic summaries for stakeholders.
• Team Leadership & Capability Development: mentor Quality & Training Specialists and ensure calibration.
• Quality Program Innovation: re-engineer quality frameworks and leverage AI/automation to reduce manual audits.
• Stakeholder Collaboration & Policy Influence: partner with Policy, Operations, BPO QA, and Training teams.
• Predictive Risk Assessment: produce quarterly threat outlooks for seasonal impact on quality risks.
• Training Governance & Effectiveness: align training priorities to audit findings and rcа trends.

Skills

Team Leadership

Advanced Analytics

RCA Leadership

Quality Governance

AI Leverage

Cross-Functional Stakeholders

Predictive Thinking

Job description

TikTok is seeking a Global Operations Quality & Training Specialist Lead to shape quality governance and training across Dublin and global markets. You will mentor specialists, drive cross-functional RCA, and introduce AI-enabled improvements to auditing and calibration.

The role emphasizes proactive risk identification, scalable processes, and collaboration with Policy, Operations, and Product to ensure safety standards are consistently applied.