Product Support Specialist - Flexible Hours

Websummit; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Fully subsidised healthcare

Dental coverage

In-house L&D department

Company laptop

Generous annual leave

Flexible working arrangements

Wellness hour

Annual company events

Job summary

Web Summit in Dublin is seeking a dedicated attendee support specialist to assist attendees across email, live chat, and social channels, delivering rapid, high‑quality responses. You will work with marketing, content, and websites daily, translating attendee feedback into actionable insights for product and engineering teams.

You’ll be a confident communicator with a passion for solving problems, capable of multitasking across teams and maintaining calm under pressure in a fast‑paced

Qualifications

• Previous experience in customer service or a support role.
• Passionate about providing incredible customer support and about solving problems.
• An excellent communicator with an eye for detail.
• Ability to multitask and to think on your feet.
• Comfortable with working across multiple teams.

Responsibilities

• You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
• You’ll find solutions for attendees while adhering to company policies and guidelines.
• You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.
• You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
• You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.
• You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.
• You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.
• You are a problem solver. No problem is too big or too small.
• You build rapport easily and enjoy working with people.
• You are graceful under pressure and comfortable in a high-output environment.

Job description

Web Summit in Dublin is seeking a dedicated attendee support specialist to assist attendees across email, live chat, and social channels, delivering rapid, high‑quality responses. You will work with marketing, content, and websites daily, translating attendee feedback into actionable insights for product and engineering teams.

You’ll be a confident communicator with a passion for solving problems, capable of multitasking across teams and maintaining calm under pressure in a fast‑paced