Remote Product Support Specialist – EMEA

P2P; Ireland; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Unlimited PTO

10-year exercise window for stock options

$100 per month education budget

Job summary

A leading enterprise software company is looking for Product Support Specialists to join their remote team in Ireland. This role requires providing exceptional customer support for a complex product, handling troubleshooting and maintaining communication with clients. Candidates should possess problem-solving skills, a keen attention to detail, and a strong curiosity to learn the product. They offer an attractive package that includes unlimited PTO and paid family leave among many other benefits.

Qualifications

• Experience in B2B support for small to enterprise organizations.
• Ability to address customer problems with attention to detail and thoroughness.
• Strong technical understanding for solving complex issues.

Responsibilities

• Provide technical support for a complex product to customers daily.
• Handle troubleshooting and guiding customers through workflows.
• Participate in projects to improve team processes.

Skills

Problem-solving skills

Attention to detail

Customer support experience

Curiosity

Job description

A leading enterprise software company is looking for Product Support Specialists to join their remote team in Ireland. This role requires providing exceptional customer support for a complex product, handling troubleshooting and maintaining communication with clients. Candidates should possess problem-solving skills, a keen attention to detail, and a strong curiosity to learn the product. They offer an attractive package that includes unlimited PTO and paid family leave among many other benefits.