Media Success Associate (12M FT)

Websummit; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Subsidised healthcare, dental, and EAP

Employer pension contribution up to 6%

Flexible working arrangements

Wellness subsidy of €1000 per year

Job summary

Websummit in Dublin is seeking a Media Success Team member to enhance the experience of media attendees at exciting tech events. You’ll be the point of contact for journalists, responsible for managing logistics and ensuring a seamless event experience.

Candidates should have 3+ years in relationship management, excellent planning and communication skills, and a bias for action to adapt and solve problems swiftly. The role involves close collaboration with media organisations, making each event unforgettable for all involved.

Qualifications

• 3+ years of experience in a relationship/account management or customer service role.
• Exceptional planning, scheduling and communication skills.
• Strong administrative skills and the ability to meet deadlines.

Responsibilities

• Act as an internal point of contact, improving processes and workflows.
• Manage all logistics and scheduling for media attendees.
• Liaise with and foster relationships with media organisations.

Skills

Customer service skills

Planning and scheduling

Communication skills

Attention to detail

Multitasking

Problem-solving

Tools

Google Workspace

Job description

About the Company

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started. We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

About the Team

You’ll be joining Media Success within the Key Attendee Success team, who are responsible for ensuring our speakers, media and investors have the best experience at our events. You’ll be working closely with the media acquisition and communications team.

In 2025, more than 3,000 journalists from media publications and broadcasters attended our Web Summit events, representing CNN, BBC, WIRED, The New York Times, Bloomberg, Vox, Business Insider, Reuters, Politico, Associated Press, The Atlantic, The Wall Street Journal, CNBC, BBC, The Financial Times, Axios and The Guardian, to name a few. You will be the point of contact for our media attendees and will ensure a seamless experience during and after our Web Summit events.

Responsibilities

• Act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our media attendees
• Ensure media attendees have a great customer and event experience
• Manage all logistics and scheduling for media attendees attending our events
• Run and fulfil any media-related activities at our events
• Liaise with other teams and ensure clear communication channels exist
• Liaise with and foster relationships with highly regarded media organisations
• Collaborate as part of a team working towards stellar customer experiences
• Demonstrate a people‑oriented mindset with keen attention to detail
• Remain exceptionally organised, with strong administrative skills
• Solve problems and think on your feet
• Maintain composure in any situation while remaining confident, positive and professional
• Handle confidential matters with a high level of professionalism, respecting integrity at all times
• Learn quickly and grasp the intricacies of complex relationships easily

Qualifications

• 3+ years of experience in a relationship/account management or customer service role
• Excellent customer service skills and an eye for detail
• Exceptional planning, scheduling and communication skills
• Strong administrative skills and the ability to meet deadlines
• Proficient in Google Workspace, particularly Google Sheets
• Self‑motivated multitasker with the ability to work on your own initiative
• Adaptable to changing needs and proactive in taking up new tasks
• Ease and comfort speaking to any audience, including Editors‑In‑Chief, broadcasters and international media outlets
• Knowledge of the media industry is preferential
• Event management experience is preferential

Benefits

• Subsidised healthcare, dental, employee assistance programme (EAP) and more.
• Employer pension contribution up to 6% for Irish‑based employees
• A dedicated in‑house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
• Company MacBook, generous annual leave and flexible working arrangements.
• Our very own Tramway Team, which drives community and morale‑boosting events for employees to participate in.
• Annual company get‑togethers, charity days, and monthly wellbeing talks.
• Wellness subsidy issued to all employees of €1000 per year

Diversity & Inclusion

At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.