Remote EMEA Product Support Specialist — Flexible Weekend

Ashby; Dublin; On-site; EUR 45,500 - 76,500; Full time

Benefits offered by this job

Unlimited PTO

Education budget

Paid family leave

Equipment budget

Stock options

Job summary

Ashby is seeking a Product Support Specialist based in Dublin, Ireland. The role involves providing technical support to customers and engaging in complex problem-solving while working a flexible schedule including some weekends. You will collaborate with the engineering team to enhance support capabilities and develop workflow automation. We offer an inclusive culture, unlimited PTO, and competitive compensation between €45.5K - €76.5K. Join us in delivering top-tier support for our innovative products.

Qualifications

• Experience with B2B support for customers across various organization sizes.
• Willingness to engage deeply in technical problem-solving.
• Strong communication skills and empathy in customer interactions.

Responsibilities

• Provide technical support to customers using Ashby’s products.
• Collaborate with the engineering team to enhance support capabilities.
• Develop automation workflows for improved team efficiency.

Skills

Problem-solving skills

Customer service orientation

Technical troubleshooting

Attention to detail

Curiosity and proactiveness

Job description

Ashby is seeking a Product Support Specialist based in Dublin, Ireland. The role involves providing technical support to customers and engaging in complex problem-solving while working a flexible schedule including some weekends. You will collaborate with the engineering team to enhance support capabilities and develop workflow automation. We offer an inclusive culture, unlimited PTO, and competitive compensation between €45.5K - €76.5K. Join us in delivering top-tier support for our innovative products.