German-Speaking Product Specialist

Cpl; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model in Dublin

5% annual bonus + equity

Full Irish benefits package

Job summary

Cpl in Dublin is hiring a Customer Support Specialist to help German-speaking customers get value from the platform. You will handle email and live chat, troubleshoot issues, and guide users on marketing, sales and e-commerce setups.

The role operates in a hybrid model (3 days in the office). You’ll join a fast-growing international tech company with onboarding, training, and long-term career progression.

Qualifications

• Fluent German and English (written and spoken).
• At least 1 year of customer-facing experience in tech or SaaS.
• Proven ability to troubleshoot and resolve customer issues.
• Excellent communication with a customer-first mindset.
• Comfortable working towards KPIs in a fast-paced environment.
• Interest in using AI tools to improve efficiency.
• Flexibility to work occasional shifts (8am–4pm or 10am–6pm).
• Full right to work in Ireland (no visa sponsorship available).

Responsibilities

• Become a trusted product expert for German-speaking customers.
• Provide support via email and live chat with high quality, empathetic service.
• Troubleshoot and resolve product, account, and workflow issues.
• Communicate clearly with both technical and non-technical users.
• Guide customers on topics like marketing, sales and e-commerce setups.
• Document solutions and contribute to knowledge bases.
• Work in an AI-enabled support environment to improve efficiency.

Skills

German language

English language

Customer-facing

Troubleshooting

KPI-driven

AI tools

Shift flexibility

Right to work

Tools

Zendesk

Job description

Dublin, Ireland | Hybrid (3 days per week in office)

We’re partnering with a high-growth international SaaS company that’s building a brand-new Customer Support team in Dublin. This is a unique opportunity to join at an exciting growth stage and play a meaningful role in shaping how customers across EMEA experience the product.

If you’re passionate about helping customers, enjoy problem-solving, and want to grow your career in a modern tech environment where learning and progression are genuinely supported — this role could be a great fit.

The Role

As a Customer Support Specialist, you’ll become a trusted product expert, supporting German-speaking customers and helping them get real value from the platform.

You will:

• Develop deep expertise in a leading SaaS product
• Support customers via email and live chat, delivering a high-quality, empathetic experience
• Troubleshoot and resolve product, account, and workflow-related issues
• Communicate clearly with both technical and non-technical users
• Guide customers on broader topics such as marketing, sales, and e-commerce setups
• Document solutions and contribute to shared knowledge bases
• Work in an AI-enabled support environment, helping to build smarter, more efficient workflows

Must-have

• Fluent German and English (written and spoken)
• At least 1 year of experience in a customer-facing role (tech or SaaS experience is a strong advantage)
• Proven ability to troubleshoot and resolve customer issues
• Excellent communication skills with a customer-first mindset
• Comfortable working towards KPIs in a fast-paced environment
• Interest in using AI tools to improve efficiency and problem-solving
• Flexibility to work occasional shifts (8am–4pm or 10am–6pm)
• Proactive, collaborative, and adaptable approach
• Full right to work in Ireland (no visa sponsorship available)

Nice-to-have

• Experience in MarTech, e-commerce, or SaaS platforms
• Familiarity with ticketing tools such as Zendesk or similar

What’s On Offer

• €40,000 – €60,000 base salary, depending on experience
• 5% annual bonus + equity
• Full Irish benefits package
• Hybrid working model (3 days per week in a modern Dublin office)
• Structured onboarding and continuous training
• Clear long-term career progression within a growing international tech company