Premium Support Account Manager - Remote (Evening Shifts)

Jobgether; Ireland; À distance; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fully remote

Full-time employment

AI-powered tools

International team

Résumé du poste

Jobgether is seeking a Premium Support Account Manager based in Ireland to own end-to-end relationships with a portfolio of premium users. You will communicate via email, live chat, and phone, handling routine inquiries, complex cases, and retention challenges while leveraging AI-powered tools to streamline tasks.

You will write personalized messages, explain complex topics in simple terms, and share insights with product teams to improve the user experience.

Qualifications

• 2+ years in customer-facing roles (support, account mgmt, or success).
• Experience with premium/VIP customers is valued.
• Strong written English and ability to communicate clearly.

Responsabilités

• Own end-to-end experience for a portfolio of premium users.
• Handle email, chat, and phone interactions with a personalized approach.
• Resolve routine inquiries and complex cases; drive retention and satisfaction.

Connaissances

Account management

Customer support

Premium customers

English writing (B2+)

CRM tooling

Outils

Zendesk

AI tools

Description du poste

Jobgether is seeking a Premium Support Account Manager based in Ireland to own end-to-end relationships with a portfolio of premium users. You will communicate via email, live chat, and phone, handling routine inquiries, complex cases, and retention challenges while leveraging AI-powered tools to streamline tasks.

You will write personalized messages, explain complex topics in simple terms, and share insights with product teams to improve the user experience.