Senior Client Success Specialist (Remote)

Prudential Financial; Carnamogagh Lower; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Annual Leave 23 days

Pension Scheme

Annual Bonus Programme

Life Assurance

Education Assistance

Job summary

PGIM Ireland is seeking a Senior Customer Excellence Specialist to work remotely, primarily supporting Premier clients and brokers. You will serve as the main contact for service inquiries, using a consultative approach to deliver a superior client experience.

Responsibilities include managing client relationships, conducting on-camera meetings, and collaborating cross-functionally to close process gaps and drive improvements. 4pm–12am Irish hours may apply.

Qualifications

• 3–5 years of experience in customer service or operations, preferably within Group Insurance.
• Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability.
• Excellent time management, organizational, and relationship-building skills.

Responsibilities

• Serve as the designated contact for assigned clients, resolving service inquiries with professionalism and urgency.
• Conduct on-camera calls with clients and brokers, maintaining a professional presence and clear communication.
• Apply a consultative approach to address service needs and deliver a positive experience.
• Build and maintain strong relationships with client representatives, producers, and brokers.

Skills

Customer service

Time management

Communication

Relationship building

Adaptability

Broker relations

Education

Bachelor’s degree

Job description

PGIM Ireland is seeking a Senior Customer Excellence Specialist to work remotely, primarily supporting Premier clients and brokers. You will serve as the main contact for service inquiries, using a consultative approach to deliver a superior client experience.

Responsibilities include managing client relationships, conducting on-camera meetings, and collaborating cross-functionally to close process gaps and drive improvements. 4pm–12am Irish hours may apply.