Premium Support Engineer — AI Systems, Dublin

OpenAI, Inc.; Leinster; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

OpenAI is seeking a dedicated Support Engineer in Dublin to collaborate with Premium Support customers, diagnose and resolve high-impact incidents, and drive improvements across OpenAI products and integrations.

You will own complex incidents, coordinate cross-functional responders, and develop runbooks and tooling to reduce future support effort while maintaining strong customer trust and collaboration.

Qualifikationen

• Experience diagnosing and resolving complex production issues.
• Strong troubleshooting across APIs, integrations, and cloud services.
• Ability to own incidents end-to-end and coordinate cross-functional teams.

Aufgaben

• Troubleshoot complex technical issues for Premium Support customers, including API failures and production incidents.
• Analyze logs and system behavior to isolate the root cause and provide actionable evidence.
• Be a trusted expert on OpenAI products and systems for strategic customers.
• Own customer-specific responses to high-impact incidents and coordinate cross-functional responders.
• Document customer architectures, integrations, and dependencies for internal teams.
• Translate recurring customer pain into product/engineering feedback for reliability improvements.

Kenntnisse

Support Engineering

Solutions Engineering

Incident management

Troubleshooting

Python/JavaScript

Jobbeschreibung

OpenAI is seeking a dedicated Support Engineer in Dublin to collaborate with Premium Support customers, diagnose and resolve high-impact incidents, and drive improvements across OpenAI products and integrations.

You will own complex incidents, coordinate cross-functional responders, and develop runbooks and tooling to reduce future support effort while maintaining strong customer trust and collaboration.